Política de reembolso
Customer satisfaction is our goal at LuckeLadybug. In the event that any full priced LuckeLadybug item does not meet your expectations, please return it in its original condition and original packaging (if any) for a refund or for a prompt exchange.
All return, credit, and exchange requests should be made within 14 days of receipt of the order. We will not process any requests that fall beyond those 14 days. Any items that do not meet these guidelines will be returned to you. We do not offer price adjustments.
If a damaged or defective item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package.
HOW TO RETURN
All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! A link to our return form can be found here:
Download our Return Form
Please send all returns or exchanges to the following address:
LuckeLadybug Returns
PO BOX 402
Stanwood, WA 98292
Questions? Feel free to call or text us at (206) 888-7805
Please know that our warehouse and office locations are closed to the public. We ask that you please only mail your returns to us, as we do not accept returns in person.
Please allow 2-3 weeks from the date we receive your return for your return request to be processed. Delays may occur during holidays, product launch releases and sale events. We thank you for your patience!
REFUNDS
Returns will be credited to the original form of payment on full-priced items only. We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Sale items are final sale and cannot be returned.
Please allow 2-3 weeks from the date we receive your return for your account to be credited. It may take 3-5 business days for the credit to appear on your statement.
EXCHANGES
Not happy with your order? We're happy to exchange your full-priced item(s) for something else. We will honor one exchange request per order. Please download and fill out our return form, mark the item(s) that you would like in exchange for the item(s) being returned. In rare instances, stock may not be available to fulfill your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange.
Please ensure that the item you are sending us for exchange is complete. If it is not complete, it will be returned back to you and your exchange request will not be processed.
Any package postmarked after 14 days will be returned to you.
REFUNDS/EXCHANGES - JEWELRY
Please Note: Jewelry must be in it's original unused condition (i.e. no scratches, etc) and the original packaging and size tag (if any) must be included with any return/exchange request. Earrings are final sale and not eligible for return.
INCORRECT, DAMAGED, OR MISSING ITEMS
If the wrong item is shipped out to you due to a mistake on our part, your returned or exchanged item(s) will be shipped at no cost. If a damaged item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package by replying to your confirmation email.
Notifications received after the 10 days will not be honored.
International Orders
We have partnered with Shopify to offer our customers an easier way to order internationally! Learn more about their Shopify Privacy Policy.
All international shipments should arrive anywhere between 7-14 working days after being shipped from our warehouse - depending on your location. LuckeLadybug is not responsible for weather or shipping carrier delays. We do not price match. PLEASE EXPECT DELAYS DURING HOLIDAYS, PRODUCT LAUNCH RELEASES AND SALE EVENTS.
TAXES & DUTIES
All customs, duties and fees, taxes and any other charges and fees are the responsibility of the customer. You can review and prepay your estimated taxes and duties directly at checkout.
Customs authorities require that we state the value of your order directly on your package(s). These authorities have the right to release or deny the release of your package. We are not responsible for any delays in delivery due to this process.
RETURNS
LuckeLadybug is not responsible for the cost of return shipping. If you decide to refuse any shipments from LuckeLadybug, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.
Return requests must be postmarked within 14 days from the day you receive your package(s). Refunds will be processed in the original form of payment not including duties, taxes, and shipping charges which are non-refundable. We will only accept returns that are in their original unused condition with tags and original packaging (if any).
Please send all returns or exchanges to the following address:
LuckeLadybug Returns
PO BOX 402
Stanwood, WA 98292
Questions? Feel free to call or text us at (206) 888-7805
UNCLAIMED INTERNATIONAL ORDERS
If your order is shipped to an address outside of the USA and it is returned to us because you are not able to retrieve the package from custom’s, or the package is returned to us because a mail service is unable to successfully deliver your order to you, we will reship your order when the new shipping costs have been paid for. If you would not like to have your order reshipped to you, we will offer you a refund for the cost of the order.
INTERNATIONAL SHIPPING RESTRICTIONS
Due to certain licensing restraints, we currently do not ship all products available on our website to all countries. If you have a restricted item in your cart, you will receive a message during checkout to remove that item before your order can be processed.